why social communication skills are so crucial.

     "We knew the lack of social experience among our young volunteers was a problem," she added. "But the young volunteers have displayed immense learning capacity and endless enthusiasm in both training and test events."

     They have rapidly amassed spectator service know-how, with the help of the concisely classified tips in the volunteer department's newly published spectator guide, as well as information hotlines.

     The volunteers' handbook also helps them to answer all sorts of questions.

     "We think, though, that sincerity is most important of all," Huang, who has trained volunteers nationwide, said.